Broadband Internet: worth the switch?(Special Home Computing Section)(Cover Story)

Publication: Consumer Reports

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COPYRIGHT 2002 Consumers Union of the United States, Inc.

Tens of millions of consumers now have broadband Internet service--DSL (digital subscriber line), cable-modem, or satellite connections that are always on and much faster than traditional 56k dial-up. If you're not one of them, what are you missing?

Plenty, judging by the response to a national survey we recently conducted of about 1,500 broadband and dial-up users. Broadband customers were four times as likely as dial-up users to be highly satisfied with their provider's speed and much more satisfied with technical support. Only 18 percent reported interrupted connections in the past month, compared with 55 percent for dial-up. Broadband users...

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