Travelocity Recognized as Commitment To 'Customer Championship' Initiative Deepens; Fast Company and Budget Travel Honor Travelocity's Customer Focused Policies, Products That Fulfill Company's Vow to ''Make Travel Right''.

Publication: Business Wire

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COPYRIGHT 2005 Business Wire

SOUTHLAKE, Texas -- Six months since the launch of Travelocity's groundbreaking "Customer Championship" program, featuring the innovative Travelocity Guarantee (www.travelocity.com/guarantee) and the Customer Bill of Rights (www.travelocity.com/billofrights), the company's team of employees worldwide continues to be at the forefront of redefining travelers' expectations from their travel provider. Approximately 39,000 team hours have been invested in technology and training programs, resulting in more immediate and proactive care for Travelocity customers in every aspect of the trip, whether helping customers through a major weather disturbance or simply advising them of an airline switching over to a new airport terminal.

And the travel industry and business community have taken notice. Fast Company magazine recently named Travelocity a recipient of a 2005 "Customers First Award" and in a ceremony at New York City's Museum of Modern Art on Thursday Nov. 3, Travelocity will be one of only ten "forward-thinking companies who have demonstrated real innovation over the past 12 months,"...

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