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G. Stuart, Youth and Policy, n.85, autumn, 2004, pp.19-36.
Interviews and focus groups with a total of 20 young people and 31 youth workers in NSW provided insight into strategies used to manage behaviour. The strategies employed by youth workers ranged from the coercive, such as calling the police and exclusion, to the non-coercive, such as 'building relationships, using group dynamics, negotiation and mediation, establishing clear boundaries and structure, and preventing problems from escalating'. Although many youth workers tend to see behaviour management as 'a form ...