Thumbs up. (your letters: this month brings some insurance gripes).

Publication: Choice (Chippendale, Australia)

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COPYRIGHT 2002 Australian Consumers' Association

* "In times when contemporary service is often not up to expectations, I think RHEEM (SOUTHCORP) can take a well deserved bow," says Roger Burbage of Como, WA. When he found his electric water heater in urgent need of replacement one very chilly morning last year, it took just...

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