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A tale from the trenches.(Tech Q & A)
Publication: Rider Publication Date: 01-MAY-04 Author: MacDonald, Andrew
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COPYRIGHT 2004 Ehlert Publishing Group
The other evening after we closed the doors to the shop, the boss and I sat down and had a conversation that was all good news, at least in our neck of the woods. But I pray it's a trend that's occurring everywhere. It used to be an accepted fact that the dollar amount of parts sold through a service department should ideally be twice that of...
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