Back to double-digit growth.(FRONT OFFICE)

THE CRM APPLICATIONS market is finally shaking off some of the post-Y2K listlessness and showing signs of life. A recent AMR Research report maintains that for the first time since 1999 the CRM software market reached a double-digit growth rate, jumping 10 percent from 2003 to $10.9 billion in 2004. This is stimulated by the efforts of those companies and individuals highlighted in our fourth annual CRM Leader Awards issue, which includes our Influential Leaders awards, CRM Market Leaders awards, and CRM Elite awards.

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The vendors, consultants, and customer companies mentioned in these pages represent the best of the CRM industry. We applaud …