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AccessMyLibrary    Browse    G    Greenwich Time (Greenwich, Connecticut) (via Knight-Ridder/Tribune Business News)    Dry cleaners' conference discusses customer satisfaction.

Dry cleaners' conference discusses customer satisfaction.

Publication: Greenwich Time (Greenwich, Connecticut) (via Knight-Ridder/Tribune Business News)

Publication Date: 17-SEP-05
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COPYRIGHT 2005 Greenwich Time

Byline: Julie Fishman-Lapin

Sep. 17--Life can be a drag for dry cleaners.

It's a thankless job. Most people blame their cleaners when a shirt comes back with a cracked button or a favorite suit comes back discolored. And how common is the phrase, "I was taken to the cleaners," when people feel they've been ripped off?

But that dry cleaners really want to keep their customers satisfied was very apparent yesterday at a symposium hosted by America's Best Cleaners, an exclusive...

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