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COPYRIGHT 2005 Greenwich Time
Byline: Julie Fishman-Lapin
Sep. 17--Life can be a drag for dry cleaners.
It's a thankless job. Most people blame their cleaners when a shirt comes back with a cracked button or a favorite suit comes back discolored. And how common is the phrase, "I was taken to the cleaners," when people feel they've been ripped off?
But that dry cleaners really want to keep their customers satisfied was very apparent yesterday at a symposium hosted by America's Best Cleaners, an exclusive...
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