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AccessMyLibrary    Browse    T    The Miami Herald (Miami, Florida) (via Knight-Ridder/Tribune Business News)    AUG-05    Taking hotel service to the highest level.

Taking hotel service to the highest level.

Publication: The Miami Herald (Miami, Florida) (via Knight-Ridder/Tribune Business News)

Publication Date: 29-AUG-05
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COPYRIGHT 2005 The Miami Herald

Byline: Jonathan Dubin

Aug. 29--Kent Simmons has an eye for detail. As private eye and diplomat at one of the most luxurious locations in Miami -- the Mandarin Oriental Hotel on Brickell Key -- he uses all available resources to tailor the stays of the biggest VIPs to their exact likings.

The Mandarin Oriental Hotel in Miami has 327 rooms, ornate restaurants and all the amenities you would expect from a hotel that attracts heads of state from around the world. The hotel boasts 20 levels of VIP status. Simmons' job as head guest relations officer --...

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