Ancillary staff, time management, and the bottom line.

Publication: Getting Paid in Behavioral Healthcare

Publication Date: 01-AUG-05

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COPYRIGHT 2005 Manisses Communications Group, Inc.

In any business or organization there are two sets of staff: Income generating staff and non-income generating staff.

The income generating staff is that group of employees who are engaged in activities that produce -a sellable product or a billable service and thus an income for the organization. All other employees might be considered ancillary or subordinate to the revenue producing employees, for it is these employees who produce the revenues that allow an organization to exist. Without them, there could be no organization.

Typically this second group of employees, the non-revenue generating group is divided into at least two separate groupings: support staff and management staff. Both groupings represent a non-directly-recoverable cost to the organization. These staff groupings do not provide sellable or billable activities that directly bring income into the organization. While it can be argued that the activities of these two groupings provide the services that allow income to be brought into the running of an organization, never the less, neither group provides direct income generating services.

In the first three articles in this series, the author has argued that income generating staff must make efficient use of their time, their main product or service, to produce income for an organization.

If this idea of efficiency is true for income producing staff, it is doubly true for non-income producing staff. And...

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