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COPYRIGHT 2005 Manisses Communications Group, Inc.
Presenteeism, absenteeism, depression, obesity. These words are common nomenclature in the behavioral healthcare world that helps define problems affecting the American workplace on a daily basis. It is our obligation, as behavioral healthcare professionals, to provide solutions for these devastating issues. Yet, are we looking at our own industry and ensuring that we're providing an environment that is conducive for our own employees?
Is employee wellness something that needs to be discussed in the behavioral healthcare industry to ensure that our employees are taken care of to provide continuous, proper care to our clients? The goal for care managers is to improve the health of patients seeking our services. But do high call volumes and a large number of referrals necessarily translate into adequate patient care?
[ILLUSTRATION OMITTED]
Burnout, turnover, and incorrect care
Sally, an executive at a Fortune 500 company, is a member in a behavioral healthcare network. She has been suffering from depression since divorcing her husband. Because Sally is unsure of what steps to take to heal herself, a co-worker recommends that she call her behavioral healthcare provider. Sally believes that some counseling with a therapist would put her on the road to healing, but she can't visit without preauthorization. So she picks up the phone to call her behavioral healthcare professional.
Bill, a care manager for a behavioral health organization, has been on the phone attempting to handle the 80 to 100 calls he averages each day. Knowing he must answer a specific number of intake calls, he is spending only four minutes with each patient....
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