Mail.(Letter to the Editor)

Mail

I work for one of the companies that was shown in the makeover piece, and I have to say that most of the information is great for an average customer. However, I take exception to the statement that all makeup artists are going to expect a sale if they spend time with you. At my counter, our services are always free, and we tell our customers that all the time. I know there is a lot of high-pressure selling going on, but please don't make your readers feel like it's everywhere. Carla Mutter Stephens City, VA

As a counter manager for a major cosmetics company, I'd like to set some things straight. We do not work only on commission -- we get paid an hourly rate, and our commission is a small percent of our salary. We are not allowed to accept tips. We also are professionally trained by each of the lines we work for, and most of us have years of experience. If you don't like what we've used, we'll be more than happy to work with you to get the desired results -- with, of course, the expectation ...