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Collectors must obey the rules.(Knight Ridder Newspapers)
Byline: Jeff Gelles
They say they were called "liar," "thief," "white trash" and "deadbeat."
One person was warned, "You will soon be living on the street ... driving a go-cart."
Another overheard as her 5-year-old was told, "Do you know your mother doesn't pay her bills?"
The loan shark who threatens a debtor's knees may be the stuff of fading gangster fiction, but lesser means of "urgent persuasion" can still make debt collection an ugly business _ a point illustrated by those quotes in a recent lawsuit by Pennsylvania's attorney general against Delaware's Cross Country Bank and its Glen Mills affiliate, Applied Card Systems Inc.
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Source: HighBeam Research, Collectors must obey the rules.(Knight Ridder Newspapers)