Customers Complain about High Telephone Charges on Calls to Cuba.

Publication: The Miami Herald (Miami, Florida) (via Knight-Ridder/Tribune Business News)

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COPYRIGHT 2001 The Miami Herald

Byline: Elaine De Valle

Apr. 27--More than 2,000 customers have complained to BellSouth over whopping phone bills -- at least one amounting to more than $3,400 -- caused by their attempts to find a cheap and reliable way to call Cuba.

The culprit: a seven-digit "call-around number" that charges callers $7.04 for the first minute and $3.15 for every minute thereafter.

Callers thought they had found a way to call for 80 cents a minute, and BellSouth is negotiating with Sprint to offer a one-time adjustment at that rate to stung customers, said Spero Canton, the company's spokesman -- "even though this is not a BellSouth issue."

Customers with questions should call the business office at 305-780-2355, he said.

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