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Ric Martin is handy enough with computers that friends and family often ask for help. Once, he recalls, he took a difficult trouble-shooting call on his mobile phone while shopping at the grocery.
"My problem is I can't say no," said Martin, whose regular job entails managing Apple Macintosh computers for the publisher of the campus newspaper at Southern Methodist University. "I guess it's like owning a truck. You get all these extra friends."
Personal computers are a lot easier to set up and use these days, but most everyone still needs assistance with vexing glitches from time to time. In some workplaces, a professional help desk handles such problems. But at home as well as at the office, flummoxed computer users often call upon any of the technically proficient people they know for favors.
This volunteer digital guard often works in technology-related jobs, but they have a wide range ...
Source: HighBeam Research, The geek next door: Computer savvy often find themselves on call from...