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New Report Provides Framework for CSPs.(Brief Article)
WIRELESS NEWS-(C)1999-2005 10Meters - http://www.10meters.com
"Customer-Oriented Service Management Is Changing the Way CSPs Do Business" has been added to the offerings from Research and Markets.
As competition evolves in the communications industry, wireless, wireline and cable CSPs have challenges similar to other competitive industries -- balancing the need to decrease costs while improving customer service. Most CSPs have reduced staff, consolidated redundant resources and eliminated inefficiencies after mergers and acquisitions. However, in many cases, inefficient processes, high operating costs and extended service delivery and repair cycles still exist across multiple BOSS and process domains, ...
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