A new government survey shows that the public is more dissatisfied than ever with service from the airlines.
The main problem is with delays.
So what is new?
I think we need to approach this with the same system that some people want to use with schools. I think we need vouchers.
Here's what I mean.
Last year I took a flight that was almost four hours late because of bad weather. I knew there was a storm brewing and figured we would be late, so I called the airline.
I was told there might be a short delay but nothing serious. Be at the airport on time.
I arrived on time and so did everyone else. By then, just 45 …