Top 20 printing: printing firms that inspire the industry.(Company Profile)(Cover Story)

In Part 3 of our four-part series on the Top 20 firms in design, publishing, printing, and corporate/In-Plant Services, 20 leading, innovative printers discuss what it takes to be a leading print provider in today's competitive, fast-changing marketplace. Printers report that they not only must provide quality print and quick turnarounds, but also must exceed customers' expectations. In addition, they must offer value-added solutions, such as personalized printing, creative services, digital asset management, and fulfillment. Investing in technology is imperative, printers state, in terms of introducing new solutions, improving processes and efficiencies, and speeding production. Long-term relationships with customers is a good measure of success.

Banta Corporation

Banta provides printing and digital imaging solutions, including advanced digital content management and e-business services, to leading publishers and direct marketers. Banta's supply-chain management businesses provide outsourcing capabilities to the world's largest technology companies. Services range from component procurement, product assembly, and packaging to inventory control and global distribution.

How important is it to be on the leading edge of technology? Banta's commitment to technology, in addition to our commitment to customer service and quality, are the foundation of each and every business solution we have in place.

What do you think makes your firm successful in today's competitive marketplace? The integration of print and fulfillment programs for our customers. We integrate order-entry web tools, multiple-print output alternatives, and distribution and delivery of powerful solutions to our customers.

Banta's growth strategy is focused on driving growth in our key print niches by expanding value added services and pursuing acquisitions for our high-growth direct marketing niches. And, in the supply-chain management business, we're expanding our worldwide footprint with current customers, adding new value-added services, and entering new markets.

FOUNDED: 1901

PRESIDENT/CEO: Ms. Stephanie Streeter

NUMBER OF EMPLOYEES: 8026

ANNUAL REVENUE: $1.4 billion

MAIN LOCATION: Menasha, WI

WEBSITE: www.banta.com

DEFINITION OF SUCCESS: First, being proactive in developing the right mix of products and services that best serve customers and strengthen the business foundation and reputation. Second, maintaining reasonable costs in relation to revenue, allowing for a strong cash position for complementary core competency acquisitions.

Quebecor World Inc.

Quebecor is one of the largest commercial printers, operating more than 160 locations worldwide. The company produces magazines, books, catalogs, and direct mail, and offers a range of solutions including creative services, photography, premedia, asset management, and automated publishing solutions.

What do you think makes your firm successful in today's competitive marketplace? Quebecor World leverages its size to be an efficient provider of flexible, integrated print media solutions to all its customers, beginning with premedia all the way until the printed piece gets into the consumers' hands.

Quebecor World is determined to be a leader in each of its market segments. The digital revolution is reshaping every sector of the economy and we are a part of it. Quebecor World is driving innovation in our own sector by providing a complete array of up-to-the-minute communications services. We are combining creativity with technology to introduce new products and develop new markets.

FOUNDED: 1999, When Quebecor Printing merged with World Color Press

PRESIDENT AND CEO: Pierre Karl Peladeau

EMPLOYEES: 37,000

ANNUAL REVENUE: $6.39 billion

MAIN LOCATION: Montreal

WEBSITE: www.quebecorworld.com

Cenveo Anderson Lithograph

Cenveo Anderson Lithograph produces marketing communications materials for the Fortune 1000, both directly and in collaboration with the top design and advertising firms. The company's projects include magazine inserts, car brochures, and annual reports.

What are some of your biggest accomplishments? Cenveo Anderson Lithograph recently received the California Governor's Award for Environmental & Economic Leadership and the Clean Air Award from the South Coast Air Quality Management District.

What do you think makes your firm successful in today's competitive marketplace? Customer service. It's an old-fashioned concept, but it's the one that matters. We work with clients that cannot miss deadlines, who often have last-minute changes and high expectations for quality and consistency. Cenveo Anderson Lithograph's reputation is based on meeting and exceeding these expectations, one project at a time.

How important is technology? The printing industry has undergone significant changes over the past 20 years with the advancements made in graphic design and computer technology. To remain competitive and efficient, integrating the latest technology has become imperative.

Cenveo Anderson Lithograph recently implemented an …