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Skillful marketing brings in patients.(Guest Editorial)

OB GYN News

| September 01, 2004 | Sanfilippo, Joseph S. | COPYRIGHT 2004 International Medical News Group. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

These days, almost every ob.gyn. I meet complains that he or she can't make ends meet, that overhead is too high, that gynecology doesn't reimburse like it used to. So how is a doctor to survive in this environment?

One way to survive is to market your practice. And that starts with lots of communication, especially communication directed at patients:

* Newsletter e-mails. A good way to remind your patients of your existence is to e-mail them a newsletter. Several services sell newsletters for physicians in a particular specialty to e-mail to their patients. To get patients to subscribe to the newsletter, the receptionist simply asks patients when they're ready to leave the doctor's office whether they would like to be on the doctor's e-mail list. Patients who say "Yes" and then sign a piece of paper (to be HIPAA compliant) giving their e-mail address and agreeing to receive the e-mails; this is done to comply with health privacy laws.

The newsletters are sent every 2 weeks and usually contain about six articles on topics such as nutrition, preparing for pregnancy, or hormone therapy.

* Bill stuffers. This is a good way to advertise a new service or procedure. Say you have taken a course, acquired a new skill, and gone through all the necessary credentialing. How do you let patients know this service is available? Put a note in the bills you send out, saying. "Our practice just acquired the ability to do laser hair removal."

Some computerized billing programs produce ready-to-mail statements in special envelopes, making it difficult to insert other material. In those cases, there is often room on the bottom of each statement to insert a special message. That message doesn't have to be only about your practice; however, it could include a little humor or generalized health or nutrition information.

* Outreach to the news media. Another way to advertise a new service is to alert local newspapers and radio and television stations about your expertise. If the service you're offering is unusual or new, it may be a good topic for them to latch on to.

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Source: HighBeam Research, Skillful marketing brings in patients.(Guest Editorial)

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