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How to handle difficult patient conversations. (Know Your Biases).

Publication: Skin & Allergy News

Publication Date: 01-JUL-03

Author: Brunk, Doug
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COPYRIGHT 2003 International Medical News Group

Los ANGELES -- If you're having a difficult conversation with a patient and someone is interfering, don't hesitate to remove that person from the room, even if that "someone" is a small child, Dr. Martha Bernadett advised at the annual meeting of the California Academy of Family Physicians.

"It's difficult to remove small children because your offices are not set up as day care centers," said Dr. Bernadett, a family physician and executive vice president and CEO of Molina Healthcare of California. "But sometimes you just have to ask the medical assistant to stand out...

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