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Banks: bad and getting worse.
Publication: Choice (Chippendale, Australia) Publication Date: 01-NOV-02 Author: Mackenzie, Jane
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COPYRIGHT 2002 Australian Consumers' Association
There seems to be a fundamental division between consumer expectations of banks and those of the banks themselves.
As our latest bank satisfaction survey shows (the article's on page 9), 95% of CHOICE subscribers who responded to the survey think a bank account is an essential service, just like electricity, gas...
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