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Planning ahead called best defense against workplace violence.(Practice Trends)
SAN DIEGO -- There is no one technique or strategy that will protect you from the risk of physical attacks in your workplace by patients or coworkers, Donna Pence declared at a conference sponsored by the Chadwick Center for Children and Families at Children's Hospital and Health Center, San Diego.
"There is nothing about who and what you are that makes you immune from people intent on doing bad things," said Ms. Pence, training coordinator for San Diego State University's Public Child Welfare Training Academy. "Not looks, not money, not profession, not uniform, not where you live, not how religious you are, or how good you are."
The best self-protection involves a combination of factors, including being aware of your capabilities, your environment, your habits, realistic hazards, and your options should a violent episode occur.
She offered the following tips:
* Do some self-reflection. What is your history of violence and anger and your response to it? Have you been in situations where you felt threatened, and now you feel hypervigilant? Your personal history of violence "will affect your response to situations," said Ms. Pence, who spent 25 years as a special agent with the Tennessee Bureau of Investigation. "It will impact the lens through which you view [someone's] behavior. That can be good, but it also could lead you to jump the gun and have a perception of violence and danger when it doesn't really exist."
* Make an effort to understand your colleague's attitudes about personal safety and anger in the workplace. Are you allowed to talk about it? Are you encouraged to talk about it? "Is there a forum where you can ventilate about any anxieties you have about a client, or any anger you may have toward the client?" Ms. Pence asked. "Because if you're angry and they're angry, that's not a real healthy combination."
Also, ask yourself, are there people in the office who can hear you if you yell for help? Is there an emergency buzzer nearby? If somebody ...
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