Outsourcing lessons learned.

(From The Slovak Spectator)

OUTSOURCING describes contracting with an external service provider to perform specific functions or processes, including information technology outsourcing and business process outsourcing.

While outsourcing is generally recognised as a strategy for achieving cost savings, few surveys to date have utilised a large enough sample of respondents to provide an accurate estimate of the actual amount of these savings. Deloitte has attempted to overcome this by surveying a group of 300 executives from different companies who ...