Credit @ work.

Dear Andy,

Q: Like many other businesses, my company has scaled back perks and raises until more positive economic signs emerge. Do you have any suggestions for keeping employees inspired to do their best work when the usual sources of motivation are on hold?

The uncertain economy presents a dual challenge for credit and collections managers. Employees are often being asked to make sacrifices, such as the perks and raises you mention, while, at the same time, they are feeling greater pressure to be productive. But managers have to be careful not to push employees to the point of burnout and risk losing them when business conditions improve.

In this environment, it's easy to make management mistakes. Here are some of the most common pitfalls, along with tips for avoiding them:

Feeling people are lucky just to have a job. Although many employees feel fortunate to have a stable position right now, this doesn't mean managers can ignore team members' needs for positive recognition and career support. Top performers, in particular, require extra attention. Not only are their contributions especially critical now, but your best people can find opportunities in any economy. Give them compelling reasons to do a good job for you.

Thinking your staff can't handle the truth. You hired your team for their drive and resourcefulness. If your company or credit department is facing unprecedented challenges, communicate these issues to employees and put their talents to work in solving problems. A turbulent period can provide employees with an opportunity to stand out, in addition to giving them a stake in influencing the firm's success.

Saving the praise for last. Don't ...