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Measuring what matters: the City of Westminster, Colorado, takes a comprehensive approach to performance measurement.(Best Practices)
What makes for a good performance measurement program? It takes a willingness to look unflinchingly at your current internal situation and report on it accurately. It takes flexibility and an openness to change. It takes motivation and effort on the part of management to challenge staff and bring about continuous improvement.
An organization is best able to achieve these requirements when measurement is part of the roadmap for the community. In the City of Westminster, Colorado, the performance measurement program focuses on the city council's strategic plan, which drives the services provided by each department. A performance measurement team works to ensure ...
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