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Business process management: a new way to conduct operations.
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Success stories about business process management (BPM) abound. Kent County, Michigan, has used BPM to streamline its accounts-payable and invoice-management processes to the point that invoices now get through the system in as little as one day. The City of Norfolk, Virginia, has used BPM to reduce construction permit turnaround time from 19 days to less than three days. The Supreme Court of Louisiana has used BPM to reduce the amount of time staff needs to issue Certificates of Good Standing to attorneys from between three and five hours a day to just one hour a day Despite these and many other success stories, however, governments are ...
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