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Despite the current economic situation, all is not doom and gloom for public-sector managers. There is an alternative to slashing services, laying off employees, and raising fees, There are proven performance improvement methodologies that will allow local governments to do more with less--or, more aptly, do the same with less. Or, when the only option is doing less with less, these techniques will help with prioritization; the jurisdiction might be doing less, but at least it will be doing the right things.
Unfortunately, many performance improvement efforts fail. In fact, seven out of 10 "reengineering" efforts fail, even though ...