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Payment production is no longer a physical task within the Arlington County treasurer's office--payables outsourcing has moved a manual process to a Web-based environment. The county had considered moving away from in-house check preparation in the 1990s, but when the idea came up again in 2005, several factors came together to make such sweeping organizational change possible.
Any project of this magnitude must start with a clear assessment of the organization's current situation and future goals. In Arlington County, one of the primary challenges was that the existing in-house check printing software was no longer supported by ...