The Hard Sell. (Indications).(vocal attrition affects telemarketers)

Publication: Internal Medicine News

Publication Date: 15-FEB-02

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COPYRIGHT 2002 International Medical News Group

Pity the poor telemarketers and their occupational plight--the repetitive stress syndrome known as "vocal attrition." Dr. Frederic Ogren of the University of Nebraska, Omaha, and his associates surveyed 304 telemarketers at six Midwestern firms, plus 187 controls. One or more symptoms of vocal attrition--wear and tear on the vocal...

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