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On the same team: tales from the sales-credit schism.(credit column)
The supposed schism between sales and credit is rooted in intuition; it's a credit department's responsibility to sell only to worthy customers while it's the sales department's responsibility to sell, period. It makes sense that the two departments would butt heads and it isn't rare for credit to see sales as too liberal and sales to see credit as too conservative. Following the completion of NACM's June online monthly survey question, "In your company, can a sales team overrule a decision by the credit department?", several willing respondents were asked follow-up questions to gain their insights on the process of sales overrides, penalties on salespeople who sell to ...
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Source: HighBeam Research, On the same team: tales from the sales-credit schism.(credit column)