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Thunderhead Sees Increase in Demand for Counselors.(Special Report)
Byline: Amilda Dymi
Irvine, CA-Demand for credit counseling and related technology continues to grow, according to Thunderhead, an enterprise communications solution provider for financial services, investment banking and insurance firms that has seen 300% growth in the first half of 2008.
The most recent addition to Thunderhead's new customer list is Houston-based Money Management International, one of the country's largest credit-counseling agencies, that said it will integrate Thunderhead NOW with the company's IBM FileNet Enterprise Content Management software aiming to create and distribute through its various output channels customized documents in multiple languages.
"Companies like MMI need next-generation technologies that will improve their ability to engage with customers by delivering high-quality, personalized communications in real time. They are also seeking solutions that will easily integrate with existing core systems and provide out-of-the-box support for other enterprise standards, like those provided by IBM ECM," said Thunderhead CEO Glen Manchester.
The integration aims to improve customer communications and ensure a more effective marketing strategy that is expected to translate into higher customer retention rates in the long run. The Thunderhead platform provides legal and regulatory compliance, overall conformity with the corporate brand and ability to integrate with existing systems, thanks to its high level of document automation and multichannel tools. Thunderhead NOW enables business users to own the end-to-end process of creating and maintaining low-cost customer communications using open standards-based architecture and broad enterprise capabilities.
The MMI network of Consumer Credit Counseling Service agencies provides over 600,000 consumers annually with professional financial guidance, including credit and bankruptcy counseling, debt management assistance and other educational services through.
The Thunderhead NOW platform offers MMI the option to replace in-house applications with a ...
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