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1 Buying online can be better
The highest-rated electronics retailers in our annual reader survey are Web sites. Two of the chart toppers have been perennial standouts in our retailer Ratings: Amazon.com and Crutchfield.com. One, B&H.com, is a newcomer.
On average, readers who bought online rated their overall satisfaction at 90 out of 100-higher than for those who bought in a store. Still, in our survey, conducted by the Consumer Reports National Research Center, only about one in five respondents bought online.
The reluctance to buy online might be due in part to concerns about the cost of shipping a large, heavy item or worry that delicate ...