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Buying electronics: 10 money-saving secrets, plus Ratings of 36 retailers.(FEATURE)

Consumer Reports

| December 01, 2008 | COPYRIGHT 2008 Consumers Union of the United States, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

1 Buying online can be better

The highest-rated electronics retailers in our annual reader survey are Web sites. Two of the chart toppers have been perennial standouts in our retailer Ratings: Amazon.com and Crutchfield.com. One, B&H.com, is a newcomer.

On average, readers who bought online rated their overall satisfaction at 90 out of 100-higher than for those who bought in a store. Still, in our survey, conducted by the Consumer Reports National Research Center, only about one in five respondents bought online.

The reluctance to buy online might be due in part to concerns about the cost of shipping a large, heavy item or worry that delicate ...

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