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SHOULD THEY SIT DOWN now to watch the Animal Planet channel, Heather Shorr and her daughters would no longer see snow leopards--just snow. Shorr, a Connecticut homemaker, says their cable provider has moved the channel onto a digital tier. She'd have to rent a set-top box for each TV set. The cable company is scrambling some stations, and the TVs can't descramble them on their own.
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What Consumers Union is doing
We've been getting complaints from across the country as cable providers shift channels to the digital-only realm. It seems that cable companies are using confusion about the forthcoming digital TV transition--which applies only to TVs with antennas, not to TVs with cable--as a chance to boost the bills of cable customers.
The cable companies say the changes are needed to free up bandwidth, but we believe that when consumers pay more for the same channels, it's a rate hike. Customers must rent a digital cable box for each TV set to see channels that used to be available without one. At up to $10 per box per month, the increase isn't minor.
Since 2005 when Congress mandated a switch to all-digital broadcasts as of February 2009 it's been clear that millions of households with ...