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<a href="http://www.accessmylibrary.com/coms2/summary_0286-35521568_ITM" title="Facts and information about Beyond the basics: Miami-Dade County's results-oriented government framework.">Beyond the basics: Miami-Dade County's results-oriented government framework.</a>
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Beyond the basics: Miami-Dade County's results-oriented government framework.
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Delivering services that meet and exceed the expectations of residents is an immense undertaking for any government, no matter the size. The planning, deployment, and cultural transformation required to establish a performance-focused government are complex and demanding. To meet this challenge, Miami-Dade County, Florida, has developed a results-oriented government framework that encompasses a series of practices and initiatives aimed at improving service quality.
Many local governments have developed strategic plans, and many use some form of performance measurement. Miami-Dade County's process, however, goes beyond these initial ...
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