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Fighting fears about performance measurement.(Measuring Up 2.0 )(Book review)
[ILLUSTRATION OMITTED]
Measuring Up 2.0
By Jonathan Walters
Governing Books
2007, 94 pages, $24.95
As Jonathan Waiters notes in Measuring Up 2.0, the most powerful and pervasive enemy of performance measurement is fear. While many jurisdictions credit their performance management systems with impressive gains in service quality and efficiency, increased transparency, and, ultimately, better government, some individuals remain skeptical. That is to be expected--adopting performance measurement represents significant change, and when change occurs, it is almost guaranteed to face resistance from some quarters.
This book is not a how-to guide, but it provides an excellent resource for combating opposition to change. In one chapter, Waiters discusses and then challenges seven common reasons people give for why performance measurement will not work. And overall, Measuring Up provides a lively and powerful resource that demonstrates how performance measurement is quickly becoming standard practice among well-run governments.
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Source: HighBeam Research, Fighting fears about performance measurement.(Measuring Up 2.0 )(Book...