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SwetsWise follows the wiki route to help.
SwetsWise follows the wiki route to help
Tracey Caldwell
In a move demonstrating its confidence in the community-based approach, Swets is to allow users of its subscription management service SwetsWise to edit its help pages.
By making the SwetsWise help pages wiki-based, Swets is offering customers an easy-to-use tool to exchange their views and comments on the service with other customers.
Daniel Belda, innovation and development manager at Swets, said: "Users want to share their views and comments on our services with other users in a structured fashion, so we decided to make our help pages part of that environment, now called the SwetsWise Community."
The service will supplement the existing help facilities.
"On one hand we want as many customers to know about it and start using it," Belda explained, "but we also want to see if customers will create the critical mass by themselves without too much push from us. The most successful collaborative websites have ...
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