(From Government News Network)
] DEPARTMENT FOR BUSINESS, ENTERPRISE AND REGULATORY REFORM 2008/225 1 October 2008 Strengthened consumer protections come into force
A new system that will better protect consumers comes into effect this week: From 1 October:
* Consumer Focus will be formed through the merger of the National Consumer Council, energywatch and Postwatch. The new body will be a more powerful consumer champion, with much stronger powers than its predecessors - including the ability to demand information from companies.
* Energy and post companies will have to take greater responsibility for resolving customers' complaints. The regulators, …