Integration pains.

(From Guardian Unlimited)

Bradford & Bingley savers no doubt breathed a collective sigh of relief as the announcement came through this morning that their money would be safely transferred to Abbey owner Santander.

They might not be losing any of their money, but as anyone who has dealt with Abbey over the last couple of years will tell them, it's unlikely to be plain sailing from now on.

Of all the banks operating in the UK, Abbey has generated by far the most reader complaints to our mail bag. Over the past year we've written about problems processing Isas , delays with the probate service and generally dismal customer service . The agony, it …