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France - French ISPs protest law on free help lines.
(From Telecompaper Europe)
French ISPs have written the government to protest its plans for legislation to limit the cost of customer help lines. The government is expected to propose in December consumer legislation requiring free waiting time on help lines and limits on the extra charges for the calls once answered. The ISP association AFA and broadband provider Free have written to the consumer affairs secretary Luc Chatel saying such a move could lead to a deterioration in ...
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