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France - ISP customer relations show some improvement - DGCCRF.
(From Telecompaper Europe)
French ISPs have shown clear improvement in customer services, but their remain some problems among a handful of providers, according to consumer and anti-fraud department DGCCRF. ISPs committed to improving their QoS in February. DGCCRF received 17,175 complaints in the first half, 10,380 of which were internet related. Technical problems account for 39.3 percent of all complaints against ISPs, followed by cancellations (24.3%), ...
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