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(From Off Licence News)
Q I have a customer who clearly knows very little about wine but loves to stop and talk nonsense about the subject. Should I pick him up on his errors or just tolerate his factual inaccuracies? A We all have favourite regulars who insist they prefer Chablis to Chardonnay. I just smile and nod. Why embarrass them and lose their trade? Russell, Cumbria A If I stopped to correct every customer who asked for "Ryesling" wine, "Base" or "Bombardy-ay" ale or "Moway" Champagne, I'd never get any work done. Plus one of them would punch me in the mouth. Does thatAanswer your question? Rob, Devon Q I'm considering lighting my shop with candles for Halloween. Is this a stupid idea or inspired genius? A Depends how much you care about shoplifters. In my experience, they just love shadowy corners.
Rob, ...