In defence of Thresher Group.

(From Off Licence News)

After having read various letters slating the Thresher Group lately, I feel the need to drop in a defence.

Imagine the scenario. You are a manager who has just taken over a new branch. You get there and soon discover that it's falling down around you. Not only that, but it is clear that previous managers have done nothing about it. The staff are completely disillusioned and have no interest in training, helping, or taking on board any solution you come up with, sticking with the firm belief that: "It won' make any difference anyway." This negativity is passed down to your customers, and consequently your competition, who both similarly regard your shop as a bit of a joke.

This is a situation I recently found myself in. And if you think that sounds difficult, how do you think Yvonne Rankin and her team are currently feeling about the prospect of working with thousands of angry Threshers managers who apparently have nothing better to do than tell all and sundry that "this company is going to the dogs" and "head office are only looking out for themselves"? In my opinion, writing letters to OLN is doing nothing for the company except letting the competition know exactly what's going wrong and nothing about what's going right. Just how is that helping a difficult situation? Last week, ...