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New Year resolutions make responsible retailing priority.
(From Off Licence News)
Byline: Emma Eversham
Spar Scotland owner CJ Lang is to introduce a Challenge 25 policy from March 1 to make it easier for staff to prevent under-age sales. The move follows an initiative which saw senior company directors serve behind the counter in the run-up to Christmas.
Participating director Chris Endersen said: "We can see that it can be intimidating to face confident and mature-looking youths who attempt to purchase alcohol. It is, therefore, paramount that staff are trained to remain vigilant and to have robust procedures to detect and prevent potential under-age sales. It is also critical for us to support them as they bear the brunt of this policing." The company's 2,000 staff will be retrained and company procedures will be redrafted before March. All senior managers have already been through the Servewise training programme.
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