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It's broke, but can they fix it?
The Poynter Review on the loss of (and, to date, still unrecovered) CDs containing millions of child benefit records highlighted two major institutional deficiencies at HM Revenue & Customs.
First, information security simply was not the management priority that it should have been; and second, HMRC's organisational design was unnecessarily complex and, crucially, lacked a clear focus on management accountability.
Meanwhile, on the other side of Whitehall, the Ministry of Defence was also feeling the repercussions of its data faux pas. It has to implement the 51 recommendations of the Burton Review after a spate of laptop thefts from MoD cars.
While the MoD and the HMRC were dealing with their little local difficulties, the Cabinet Office was trying to take a longer-term view and deliver a government-wide approach to data issues. The reports into the MoD and HMRC data losses present a depressing catalogue of ...
Source: HighBeam Research, Iti?1/2s broke, but can they fix it?(Brief article)