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Amazon.com, for the third year, was readers' top choice for small-appliance price and selection, while a new name, retailer Abt Electronics, was a top scorer for major appliances, mainly for selection.
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Yet the customers of small, independent stores were much more likely than those who went to big chains to get major appliance support without enduring exasperating phone calls.
To help you make appliance shopping a breeze, we enlisted more than 20,000 subscribers, who reported on their experiences buying upward of 35,000 small and major appliances. In another survey, we asked about respondents' efforts to contact retailers ...