Midland Helps ARCs Manage Data and Documents.

Kansas City, MO -- PNC ARCs, a commercial mortgage lender, and Midland Loan Services, a commercial mortgage servicer and technology provider, are both members of the PNC Financial Services Group, so it's little surprise that PNC ARCS has bought into Midland's technology and shared servicing concept.

But the extent of their partnership may point toward the evolution of commercial mortgage servicing, in which loan administration specialists come to the aid of lenders that retain ownership of the customer relationship.

PNC ARCS completed the conversion of its servicing platform to Midland's Enterprise! loan management system in February, bringing the management of its $13 billion portfolio of Fannie Mae and Freddie Mac-backed multifamily loans onto the system. Enterprise! integrates loan accounting, servicing, asset management, customer service and investor reporting into a single system. Midland delivers the technology to clients on a hosted basis through "shared servicing," which gives clients the option of outsourcing selected activities while retaining responsibility for customer service, credit administration and/or asset management activities.

In a recent interview, Cynthia Jankowski, head of loan administration for PNC ARCS, singled out the system's imaging and document retrieval functionality as one of the benefits derived from the partnership with Midland.

Using Enterprise! allows the people at ...