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Ten Commandments for dealing with difficult patients. (There's Always the Supply Closet).
SAN DIEGO -- Before you lose your temper with a patient, Dr. Michael F. Lubin suggests that you try this four-step procedure:
1. Tell the patient someone is paging you.
2. Go to a supply closet.
3. Place folded sheets on a gurney.
4. Pound repeatedly.
These actions will help you obey the fifth of Dr. Lubin's 10 Commandments for dealing with difficult patients. "You may never lose your temper," Dr. Lubin of Emory University, Atlanta, told participants at a session on managing difficult patients at the annual meeting of the American College of Physicians.
"If you find yourself losing your temper, get it under control," he advised. Once calm, a physician is better able to assess the situation.
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