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High-def TV service: more channels, more competition.(SPECIAL SECTION)

Consumer Reports

| March 01, 2008 | COPYRIGHT 2008 Consumers Union of the United States, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Has the lack of high-definition programming been standing between you and a new HDTV? Then you'll have to find another reason not to buy. Many TV-service providers say they'll be offering 100 to 150 HD channels by the end of this year, up from barely 20 channels a year or two ago.

About one-third of U.S. households now own at least one HD set, and they're clamoring for more high-def content. Because high-def images contain much more detail than standard-definition fare, the best HD programming can look dazzlingly clear and lifelike. Once you're accustomed to that level of quality, it's hard to settle for standard-def TV.

The upsurge in HD is also being driven by increased competition among TV and telecom services. As phone companies--most notably Verizon but also AT&T and others--roll out fiber-optic networks that can handle TV, voice calls, and Internet access, more consumers have a choice of service providers.

About 1.5 million homes get their TV service from a phone company, compared with 65 million cable households and about 30 million satellite subscribers. But the telcos, as the phone companies are called, are expanding fast as they successfully poach customers from their rivals, especially cable carriers.

Many converts seem happy they made the switch. In a recent survey by the Consumer Reports National Research Center, subscribers to the leading telco TV service, Verizon's FiOS TV, were significantly more satisfied overall than those who have satellite or cable. (We don't have enough data to report on AT&T.) Overall, cable scored below satellite, though the best cable carriers were as satisfying as satellite-TV providers.

Unfortunately, competition isn't doing much to reduce the cost of TV service. Cable rates recently jumped 3 to 7 percent, and Verizon increased rates for new customers by 12 percent. Dish Network announced in January that it would not raise prices of its most popular packages in 2008. At press time, DirecTV had not announced any rate changes.

To offset rising costs, more households are subscribing to plans that bun dle TV, Internet, and phone service, as we reported in our February 2008 issue.

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