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New York -- As more and more lenders begin working with credit counseling agencies to improve contact rates with delinquent borrowers, they are finding that counselors provide more than just a way to get borrowers talking about solutions to their home loan problems.
Mike Radesky, a consumer loan risk operations executive at Bank of America, said one of the key benefits of the relationship with credit counseling organizations is that it can improve contact ratios with delinquent borrowers. Bank of America is one of the early adaptors working on an initiative to put loan workout software in the hands of credit counselors, so that they can begin the process of negotiating a repayment or loan modification.
"The technology is good and we are using it where we can, but we have to get in touch with the customer for the technology to work," Mr. Radesky said.
But another advantage counseling agencies bring to the equation is that they can negotiate with a borrower's other creditors, and are often successful at negotiating reductions in unsecured, revolving credit card debt. That can improve cash flow and pave the way for a ...