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AUSTRALIANS STILL SCEPTICAL OF SHOPPING ONLINE: REPORT.
SYDNEY, April 1 Asia Pulse - Australians are shunning shopping online over worries about retailers' return policies and the perceived difficulties in posting items back once they are received.
New research by consultancy firm Leading Edge has found the growth in online buying has stagnated, leaving Australia well behind the rest of the world in the uptake of retailing on the net.
It also found those consumers not already buying goods online have no intention to start anytime soon.
Some of the 1,215 consumers surveyed blamed slow Australian broadband speeds for their lack of interest in shopping online.
However, the majority cited concerns over the return policies of online retailers and logistics such as delivery charges.
Leading Edge director of retail Phil Bonanno said the shoppers' lack of assurance to be able to return an item after receiving it and the perception of difficulty in returning an item via the post presented barriers.
"It is perceived as more difficult to return an item and less certain to be able to do so in the first place," he said.
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Source: HighBeam Research, AUSTRALIANS STILL SCEPTICAL OF SHOPPING ONLINE: REPORT.