PCC takes off: new Professional Car Cleaning franchisee Wayne Ward, along with fellow franchisee Peter Carmichael, have secured a rather unusual contract, meaning business has, quite literally, taken off!(FRANCHISE FOCUS)

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Former cabinet maker Wayne Ward confesses that he has been surprised and delighted at how quickly his business has grown. He has built a growing customer base and much of his new work now comes as a result of word-of-mouth recommendation, which he says is testament to the professionalism of his service and the high quality of a PCC valet.

'I'm quite used to having an impressed customer ask me to valet another vehicle,' he says. 'Sometimes if I've valeted a company vehicle, the customer might ask me to valet their own car at home, or perhaps their wife or husband's car; however, I must say I was surprised when my neighbouring franchisee, …